This panel has been approved by ACHE National to qualify for 1.5 Face-to-Face virtual credits.
Please note we are required to restrict this event to a maximum of 50 participants – limiting it to 16 per hosting chapter. Please register early to reserve your spot.
Moderator: Richard G. Greenhill, DHA, PMP, FACHE
Asst Program Dir/Assistant Professor
Dept of Healthcare Management & Leadership
TTUHSC School of Health Professions
Leonard “Lenny” Christo
Patient Experience Specialist
Christopher M. Roquemore
VP of Operations & Data Management
Adjunct Professor, Liberty University
José F Flórez-Arango MD PhD
College of Medicine, Texas A&M University
Dr. Richard Greenhill joined Texas Tech University Health Sciences Center (TTUHSC) as Assistant Program Director, Bachelor of Science Healthcare Management and Assistant Professor on the tenure-track in the Dept. Healthcare Management and Leadership – School of Health Professions. He teaches courses in both the BS Healthcare Management and MS Health Administration as well as the TTU Rawls College of Business. His teaching courses include Healthcare Data Informatics, Leadership, Strategy, Organizational Behavior, and Six Sigma DMAIC.
A recognized leader in healthcare quality, he brings more than 27 years of experience as a highly skilled practitioner with prior roles including executive leadership in healthcare operations, strategy, quality, and project management. His most recent role was as Chief Quality Officer at the Edward Hines VA Hospital and its affiliated organizations in Chicagoland. He was responsible for implementation and optimization of strategic initiatives that included infection control, workflow optimizations, and telehealth services.
Dr. Greenhill is an honorably retired U.S. Navy Veteran. He is a seasoned Lean Six Sigma Black Belt practitioner, Project Management Professional, Change Acceleration Process facilitator; maintains Board Certification in Healthcare Management and is a Fellow of the American College of Healthcare Executives (FACHE).
Leonard “Lenny” Christo is the Patient Experience Specialist for Shannon Health located in San Angelo Texas. He has served in this role since April of 2018. Lenny graduated in 2002 with a B.A. in Economics from Bentley University and was commissioned a 2nd Lieutenant in the United States Air Force where he became an Intelligence Officer and Systems Engineer. In 2010 he was stationed at Goodfellow Air Force Base in San Angelo Texas where he led the development of the air force analysis and advanced analysis courses. Lenny has served in Iraq, Afghanistan, and Korea culminating his 10-year military career as the Counter-terrorism Team Lead, South Asia Division for Pacific Command. He is married to the former Morgan May, and is father to Caroline and Hunter Christo. He is a 2013 Graduate of Leadership San Angelo, 2015 San Angelo Standard Times 20-under-40 awardee, Howard College Foundation Board Member, Superintendent for San Angelo Stock Show in Rodeo Junior Robotics Competition, and ACHE member. He has a M.B.A in Finance from Touro University, a Graduate Certificate in Healthcare Management and a M.A. in Curriculum and Instruction from Angelo State University. Lenny is an active multi-sport endurance athlete, Crossfitter, Brazilian jiu-jitsu practitioner, and lean process improvement advocate.
Christopher M. Roquemore is currently Vice President of Operations with over a decade of senior leadership within the healthcare industry. He has served in various roles throughout his tenure, including Area Operations Director, Program Director Operations & Data Management (Analytics), and National Executive Director of Operations & Process Improvement. Christopher has a Master of Business Administration from the University of the Incarnate Word, San Antonio, TX. and is a Doctor of Health Sciences (Candidate) from A.T. Still University of Health Sciences, Kirksville, MO. He is currently a member of the American College of Healthcare Executives and Adjunct Professor for Liberty University.
José F Flórez-Arango MD PhD: Colombian physician and health informatician with more than 20 years of experience as clinician, educator, researcher, opinion leader, innovator and entrepreneur. His purpose is to contribute his knowledge and experience to help develop skills for innovative, creative, flexible, compassionate 21st century health care providers capable to deliver high quality patient-centered care in resource-constrained environments. His clinical experience is in emergency medicine, with special training in prehospital care, and disaster planning, and management. As educator, he is interested in curricular innovation, development, implementation and evaluation. His research explores the use of information and communication technologies for delivering humanized clinical encounters experience to patients and providers. His leadership expands from academic and clinical institutions, transiting by membership organizations, to voluntary organizations.