COVID-19: What We Learned: Staffing/People Resources

Please note we are required to restrict this event to a maximum of 50 participants – limiting it to 16 per hosting chapter. Please register early to reserve your spot.

Moderator: Victoria O. Sanders, FACHE
Senior Vice President of Specialty & Ancillary Operations
USMD-Optum

Panelists:

Kyle Cavin, FACHE
Assistant Administrator
Patient Services at Texas Scottish Rite Hospital for Children

Deb Chelette, RN, BSN, MHA
Vice President of Operations
CHRISTUS Trinity Mother Frances in Tyler, Texas

Holly Hrabik
Director of Operations
Methodist Medical Group, with Methodist Health System in Dallas

Speakers Bios:

For more than 14 years, Kyle Cavin has been at Texas Scottish Rite Hospital for Children. Currently, he serves as an Assistant Administrator directing teams to accomplish quality outcomes through integrity, vision and relationships. He is a certified fellow in the American College of Healthcare Executives and was recognized as an Outstanding Young Graduate by his alma mater in 2011. Kyle graduated from Howard Payne University in 2002 and received his MBA from Dallas Baptist University in 2003. Kyle is active in his community of Rockwall along with his wife, Kelley, and their two sons, whom he coaches in sports and life.

Deb Chelette, RN, BSN, MHA serves as Vice President of Operations at CHRISTUS Trinity Mother Frances in Tyler, Texas. She has been with CHRISTUS Trinity Mother Frances since 2008 and has held previous roles including Divisional Director, Chief Nursing Officer, and Associate Vice President of the CHRISTUS Trinity Mother Frances Louis & Peaches Owen Heart Hospital. Prior to that, Deb served in Cardiology leadership roles with Methodist Health System in Dallas and at St. David’s Medical Center in Austin, Texas. Deb holds a Bachelor of Science in Nursing from the University of Texas Austin and a Masters in Healthcare Administration from the University of Mary Hardin Baylor. Deb has a special passion for developing models that support physician engagement and for increasing awareness of women’s heart disease.

Holly Hrabik is currently the Director of Operations at Methodist Medical Group, with Methodist Health System in Dallas. She serves as the lead operator for the north Dallas primary care practices, neuroscience outpatient service line, and cardiology practices in Dallas- Richardson. This includes oversight of financial performance, patient experience, physician and staff engagement to ensure health system, medical group, and physician success. Holly has enjoyed living and working in Dallas for the last year and a half with Methodist.

Holly was previously with CHRISTUS Health, based in Irving, leading ambulatory and physician practices for almost four years. Her scope included primary care, surgical specialties, and oversight of the urgent care service line throughout the state of Texas. She started with CHRISTUS in San Antonio in 2015 after completing her Master of Health Administration at Texas A&M University in 2014. During her time in College Station at Texas A&M, Holly worked at HealthPoint Community Health Centers, a Federally Qualified Health Center (FQHC) network, that serves communities throughout the Brazos Valley in medical, dental, behavioral health, and pharmacy services. Here, her work focused on quality improvement of clinic operational processes and development and implementation of manager and staff training programs.

Originally from Kansas, Holly attended Texas A&M directly after undergraduate school at Pittbsurg State University in Pittsburg, Kansas where she received a Bachelor of Science in Biology, with double minor in Chemistry and Public Health in 2012. She is currently completing the professional Master of Business Administration program with an emphasis in International Business at Pittsburg State University, expecting to graduate in the spring of 2021. Holly remains active with her graduate program, serving on the Professional Advisory Committee for the MHA graduate program at Texas A&M University (Gig ‘em!). She also serves as the Chapter Advisor for the Epsilon Kappa chapter of Alpha Gamma Delta Sorority at Pittsburg State University.

Victoria O. Sanders, FACHE is a faithful leader with a commitment to mission guided work and a reputation for efficiency, building and rewarding effective teams, and achieving exemplary results. She obtained her BS from Emory University in Atlanta, GA then joined Tarheel Nation by completing her MHA at The University of North Carolina at Chapel Hill. Since that time, she has been privileged to lead a career filled with diverse experiences in academic, for-profit, joint venture, & government healthcare environments with financial, operational, and business development responsibilities. Mrs. Sanders currently serves as the Senior Vice President of Specialty & Ancillary Operations for USMD-Optum with accountability for all specialty ambulatory, imaging, and laboratory strategy across the DFW market. As the benefactor of extraordinary mentorship – Victoria’s greatest professional accomplishments have been each opportunity she has had to provide the same level of unconditional guidance and support that she so greatly benefitted from. As a native Texan, Victoria is grateful to reside in Lewisville, Texas with her husband, 2 year old, & 3 month old sons.