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Leading a Culture of Safety: A Blueprint for Success

September 16, 2021 @ 9:00 am - 10:30 am

This panel has been approved for 1.5 ACHE Face-to-Face Credits.


Lead & Reward a Just Culture & Establish Organizational Behavior Expectations

Medical errors are the third leading cause of death in the United States at 220,000 to 440,000 people dying each year from preventable errors according to the Centers of Disease Control and Prevention. Clinicians and hospital staff face a devastating impact as a result of being involved with a medical error especially in organizations without a support system in place. Moreover, only 64% of staff who responded to the 2016 Agency for Healthcare Research and Quality (AHRQ) Hospital Survey on Patient Safety Culture’s hospital comparative database felt that reported mistakes led to positive changes. To help healthcare leaders achieve total system safety across the continuum, ACHE, and the Institute for Healthcare Improvement/National Patient Safety Foundation Lucian Leape Institute developed a guide “Leading a Culture of Safety: A Blueprint for Success”. This Blueprint is designed to help leaders shape, create and sustain the type of organizational culture needed to ensure patient and workforce safety and inspire healthcare leaders on the journey to zero harm.


Timothy Harris
Chief Medical Officer
Texas Health Denton

Patty Kallal, MBA, CCSSBB, CMQ/OE (Moderator)
Safety Committee Chair to Board of Directors
Boys and Girls Club

Todd Roberts, FACHE
Vice President of Quality & Patient Safety
OU Health

Laura Weber, RN, BSN, MBA/HCM, CPHQ
Vice President Clinical Effectiveness & Patient Safety
Methodist Health System

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Speakers’ Bios:


Patty Kallal, MBA, CCSSBB, CMQ/OE has 20 years of experience in a hospital setting with 15+ years of process improvement and leadership experience. As of June 2021, she is the Program Director, Quality Strategic Initiatives with Texas Health Resources. For the seven years prior, she was Director, Operational Excellence at Texas Health Presbyterian Hospital Plano. During her tenure at Texas Health Plano, she was instrumental in creating the culture of continuous improvement through training and facilitation of several process improvement initiatives to improve performance of KPIs, including Reliable Care Blueprinting, Sepsis, patient satisfaction, and operational efficiency. In addition to her tenure at THP, Patty serves as the Safety Committee Chair on the Board of Directors for the Boys and Girls Club of Collin County.

Patty earned her Master’s in Business Administration (MBA) from Southern Illinois University in Edwardsville. She also holds certifications as a Six Sigma Black Belt and Manager of Quality/Organizational Excellence through the American Society for Quality. In addition, she is certified as an Advanced Manufacturing Specialist through the University of Missouri Rolla and Missouri Business Enterprise.

Patty is married to Mark and they are proud parents to two children (Cassie 28 and Randall 14) and first-time grandparents to their granddaughter, Hunter June. In her spare time, she enjoys Gigi snuggles, running, working out, playing bass guitar in the worship band at church, and spending time with her family.


Todd Roberts has served as Vice President of Quality and Patient Safety for OU Health since August 2019. Prior to OU Medicine, he was Vice President of Quality and Safety and Chief Quality Officer for Memorial Health System in Springfield, Illinois since 2010. Highlights of his tenure with Memorial include winning 8 Illinois Hospital Association Quality Excellence Achievement Awards between 2015-2019 for quality excellence and innovation, the American Hospital Association Quest for Quality Prize in 2016, runner-up for the International Hospital Federation for Quality and Safety and Patient-Centered Care Award in 2017, and the American Hospital Association NOVA Award in 2018. He has also consulted nationally with hospitals and healthcare systems on quality improvement and was appointed by Governor Bruce Rauner to serve on the Healthy Illinois 2021 legislative policy council. Todd is a graduate of Midland Lutheran College with a Bachelor of Science in Natural Science and a minor in Psychology and received his MBA from Bellevue University. He is currently a PhD Candidate in Health Sciences at Rush University in Chicago. Todd is a member of the Institutional Review Board for the University of Oklahoma Health Sciences Center and has recently joined the faculty of the Fran and Earl Zeigler College of Nursing at the University of Oklahoma Health Sciences Center. He has previously volunteered with the Illinois Coalition Against Domestic Violence, Served as an Examiner for Illinois Performance Excellence, and coached youth sports in the community.


Laura Weber, RN, BSN, MBA/HCM, CPHQ serves as the system VP for quality & safety at Methodist Health System in Dallas, Texas. In her current role, Laura works across the health system to advance a culture of reliability, safety and performance improvement. Laura has more than 25 years of experience in healthcare and began her career as a bedside RN in critical care. Prior to joining MHS, Laura served in several leadership roles focusing on performance improvement, patient safety and quality improvement in both entity and system level positions. During her career, Laura has led initiatives to reduce hospital-acquired conditions, implementation of strategic quality improvement practices and transforming organizational culture to one of high reliability.

Laura has spent several years on the board of examiners for the National Baldrige Program, last serving as an alumni examiner in 2015. Laura also served on the Panel of Judges for the state-based Baldrige award program—Texas Award for Performance Excellence [TAPE] from 2013-2015.

In these roles, Laura has functioned as an examiner team lead and worked with senior leaders in several organizations to implement the Baldrige Framework into their operating systems and organizational culture.

Laura received her Bachelor of Science in Nursing degree from the University of Texas at Arlington and holds a Master of Business Administration/Health Care Management degree from the University of Phoenix. Laura is a Certified Professional in Healthcare Quality [CPHQ].

When she isn’t working, Laura enjoys spending time with her family in both the beautiful mountains of New Mexico and on the beaches of the Caribbean.



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September 16, 2021
9:00 am - 10:30 am