This panel has been approved for 1.5 ACHE Face-to-Face Credits.

As reimbursements shift from volume based to value based, healthcare organizations are becoming more responsible for providing the resources necessary to meet the needs of a given population. Aligning quality of care with the appropriate level of care and services becomes pertinent to healthcare organizations’ bottom line. It is imperative for healthcare leaders to develop programs that offer underserved communities an opportunity for a healthier tomorrow.

Dr. Ashley Chassé
Clinical Pharmacist
Methodist Population Health

Stephanie Copeland MD, MBA, CPHQ, FAAP
Senior medical Director for Quality
OptumCare, DFW
WellMed/USMD

Charlene Kesee, FACHE (Moderator)
Clinical Department Administrator
UT Southwestern Medical Center

Nico Nguyen, MBA
Director Population Health
CHRISTUS Health

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Speakers’ Bios:

As a pharmacist, Dr. Ashley Chassé is committed to providing patient-centered care and the gift of education to her patients. Growing up in a first-generation household, she was always told that education is the key to success and that has been exemplified in her approach and interactions with patients.

She is currently the clinical pharmacist for the Methodist Patient Centered Accountable Care Organization (MPCACO) and Methodist Alliance for Patients and Physicians (MAP2), where she is responsible for collaborating with providers, health coaches and social workers to ensure patients are receiving appropriate outpatient follow up care.

Dr. Chassé serves as the Community Coordinator for the University of Texas at Austin College of Pharmacy for the Dallas-Fort Worth area overseeing advanced pharmacy practice rotations for students in their final year. She has been an active board member of the Dallas Area Pharmacist Association for 6 years and is responsible for managing the annual scholarship program.

When she isn’t reading the latest Journal of the American Pharmacist Association or volunteering, you can find her dancing at a Zumba class or spending quality time with her husband and 3 children.

Stephanie Copeland MD, MBA, CPHQ, FAAP serves as the Senior Medical Director for Quality for the OptumCare North Texas/Dallas Fort Worth Region (including WellMed and USMD), a role she has held since the summer of 2018. She has been part of the company for 17 years through acquisition. She is also involved in various committees and projects throughout the organization.

Prior to that, she served as Chief Quality Officer at USMD Health System from 2013 to 2018 and served in various leadership roles at USMD/MCNT.

Dr. Copeland attended Abilene Christian University and graduated medical school at UT Southwestern in Dallas. She completed her residency at UT Southwestern in Dallas where she also served as chief resident. She completed a Master’s in Business Administration at the University of Texas at Dallas. She has also previously served as a volunteer private practice clinical assistant professor at UT Southwestern Medical School and previously served as the Past Chair of the AMGA Quality Improvement Council. She is also a member of the AMGA Board of Directors and the AMGA Foundation Board, where she serves as Treasurer. She is also the AMGA Quality Liaison for USMD/WellMed DFW. She also coordinates volunteers from her church for Many Helping Hands, a non-profit that ministers to the homeless in Irving, Texas.

She enjoys spending time with her husband, Benjamin, and her daughter, Isabella and their puppy, Luna. She also likes hiking, reading, writing, artistic endeavors, and traveling.

Charlene Kesee, DBA, FACHE, FACMPE is the clinical department administrator at the University of Texas Southwestern Medical Center in Dallas, Texas. She is currently the senior administrative leader for a surgical department. She has 20 years of experience in healthcare administration. Prior to joining UTSW, her prior experience includes serving as an administrative leader at the University of Nevada School of Medicine for a multi-specialty internal medicine department and in an operations manager role at MD Anderson Cancer Center.

She is a veteran of the US Air Force, with 8 years in direct patient care as a paramedic and medical readiness instructor. She holds a doctorate in business administration as well as a Masters in Health Administration and Masters in Business Administration. She is board certified as a Fellow of the American College of Healthcare Executives and has served on the board of directors for the ACHE Nevada Chapter. She is also a Fellow of the American College of Medical Practice Executives.

Nico Nguyen, MBA. is the Director of Population Health at CHRISTUS Health where she oversees contracting, data analytics, operations, and network performance for the system’s accountable care organization and clinically integrated network. She is responsible for engaging a network of primary care clinicians to achieve the triple aim of healthcare: providing high quality, cost effective and patient-centric care. She is currently participating in CHRISTUS Health’s Leadership & Ethics Academy, a prestigious program made up of leaders across the organization.

Nico previously worked in consulting and was a policy advisor for a Texas state senator where she collaborated with public health agencies and elected officials to help make healthcare more accessible and affordable for all. She holds an MBA with a specialization in Healthcare Administration from Baylor University. She serves on the sponsorship committee for ACHE North Texas and is active in several scholarship organizations.

She has travelled to 29 countries and has a lifelong goal of visiting every country in the world (although this is on hold due to COVID restrictions). She enjoys hiking at national parks, playing badminton and trying new international food.

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