The business implications and imperatives healthcare organizations face concerning diversity, equity, and inclusion are immense. Diverse communities often require different care needs, improved quality, new or modified operational processes and services, and strategic planning for a varied patient demographic. The continuum of care will need to be considered to best meet the needs of these communities.

It is incumbent on healthcare organizations and their leaders to both understand and embrace the needs of diverse populations. Leader’s abilities to respond to the needs and preferences of a broader customer base will be critical to their financial and operational success.

This program has been approved for 1.5 ACHE Face-to-Face credits.

Our Presenters:

Crissy Flake
Regional Quality Improvement & Compliance Manager
WelbeHealth, LLC

Aimee Greeter, MPH, FACHE
Senior Vice President
Coker Group

Alan K. Nevel
SVP & Chief Diversity & Human Resources Officer
The MetroHealth System

Kenneth Rates
Podcast Host, So You Want To Be A Healthcare Executive?
Ambulatory Care
Michigan Medicine and the University of Detroit Mercy

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Speakers’ Bios:

Crissy Flake is an accomplished healthcare administrator with over 25 years of experience. Crissy has sought to improve healthcare delivery systems by applying real-world experiences and a variety of professional lenses. Crissy has focused her passion and energy on quality and process improvement projects within several organizations and is the Regional Quality Improvement and Compliance Manager for WelbeHealth, LLC. Crissy continues to champion healthcare systems adopting the National Association of Healthcare Quality knowledge domains, developing a “just Culture” philosophy to error reporting, and implanting the Agile methodology framework.

Crissy is currently pursuing her Doctor of Health Administration at Northcentral University. Crissy co-authored the paper “impact of cost in delay/deferral of care: A systematic literature review,” which was accepted for presentation at the 2020 Business and Health Administration Association annual conference and later accepted for publication in the journal of Applied Economics and Business. Crissy is also certified as Professional Project Manager, an Agile Project Manager, and a Professional in Healthcare Quality.

Crissy lives on a ranch with her husband, children, and extended family. Crissy is an avid endurance walker, needle arts enthusiast, paper quiller, and world traveler. Crissy volunteers with several organizations and is an active leader with her local 4-H program. When Crissy is not working, volunteering, or studying, she can be found in the company of her basset hounds or her goats.

Aimee Greeter is a senior vice president at Coker Group with specialized expertise in business strategy, mergers and acquisitions, transaction advisory, physician alignment, accountable care responsiveness, hospital service line development, clinical integration initiatives, strategic plan development, executive compensation, employee compensation, crisis communications, operational efficiency, and financial management. Ms. Greeter works with non-profit and for-profit hospitals and health systems of all sizes and larger single and multi-specialty physician practices to achieve their strategic and tactical goals.

Additionally, Ms. Greeter manages the firm’s delivery of alignment and transaction services. The team works with some of the largest and most prestigious health systems in the U.S., as well as independent community hospitals, academic medical centers, ambulatory surgery centers, critical access hospitals, outpatient facilities and medical practices in all 50 states on their business initiatives. Specifically, Ms. Greeter and her colleagues spend time with healthcare organizations in the provider space on their buyside acquisitions, divestiture of assets, strategic partnerships and related transactions.

Ms. Greeter is a popular program speaker and is frequently engaged by highly respected organizations across the nation to speak to health systems, medical groups, legal associations and other healthcare constituents. She has also authored numerous articles and books on topics such as hospital-physician alignment, clinician engagement, practice mergers, professional service agreements (PSAs), and executive leadership.

Alan K. Nevel was named Senior Vice President, Chief Diversity and Human Resources Officer for The MetroHealth System in June 2018.

In this integrated leadership role, Nevel is responsible for driving the human resources strategy to attract, retain and motivate a highly engaged workforce to implement MetroHealth’s mission while leading diversity, inclusion, cultural competency and work-life strategies to empower employees.

Nevel most recently served as Vice President, Global Diversity and Inclusion for Thermo Fisher Scientific, a Massachusetts-based global life sciences solutions, specialty diagnostics and laboratory equipment company, which he joined in 2012. Previous experience includes leading diversity and inclusion, HR strategy delivery, talent development and organizational change management during his eight years with fashion retailer L Brands. Additional experience includes working at Anderson Consulting/Accenture and the Sherwin Williams Company.

Nevel earned a Master’s in Business Administration from Case Western Reserve University’s Weatherhead School of Management and a Bachelor of Arts in Liberal Studies from Cleveland State University.

Kenneth Rates is the Host of the podcast So You Want To Be A Healthcare Executive? His mission is to share the stories of highly successful executives in the hopes of striving you to achieve more in your career. He works in Ambulatory Care, currently holding positions at both Michigan Medicine and the University of Detroit Mercy. He is the current President-Elect for the Michigan Medical Group Management Association. Ken is a recipient of the American College of Healthcare Executives Early Careerist’s Regent Award in 2019.